Now Hiring - Personal Lines Account Manager - (NC, SC, GA, FL, TX) in Palm Bay, FL

Benefits:

• Medical, Dental, Vision, and Life insurance
• Competitive compensation
• Generous Paid-Time Off program
• Retirement plan
• Comprehensive training
• Opportunities for career growth
• Remote work with great work life balance

Qualifications:

• A property & Casualty insurance license is required.
• 2-4 years of Personal Lines Insurance Account Management
• Proven relationship-building, negotiation, problem-solving, communication, presentation, listening and organizational skills.
• Ability to work independently and as a highly collaborative member of a team.
• Ability to work in a fast pace and rapidly changing environment.
• Skill, experience, proficiency, and ability to communicate regarding company policies and underwriting guidelines of multiple carrier partners.
• Must be able to research and analyze complex problems.
• Comfort with customer interactions through various communication methods and must be able to represent the organization professionally and responsibly.
• Demonstrated proficiency with computer software.
• Knowledge of CRM (Salesforce) and Lead Management software preferred.
• EPIC knowledge is preferred.

Responsibilities:

• Maximizes opportunities for retention, renewal, and new business by leveraging product knowledge and exemplary relationship-building skills.
• Works with internal team members to ensure the renewal process and service requests are handled accurately and with a sense of urgency.
• Responds to customer requests for account or policy changes, billing inquiries, and coverage verification. Delivers World Class Service and completes all customer activities with urgency.
• Educates customers on the importance of insurance and the protection of their families through insurance products.
• Secures documentation needed by the agency, including signed applications, replacement cost estimates, rejections of coverage, and confirmations.
• Works with internal team members to ensure the renewal process and service requests are handled accurately and with a sense of urgency.
• Facilitates communication with customers and claims staff to make the customer journey as painless as possible.
• Stays well-informed with industry standards, current rates, coverages, insurance products, insurance policies, and carriers.